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Production Support Engineer
Production Support Engineer
  Full-Time @ Hogarth Worldwide

London, England, United Kingdom

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Hogarth Worldwide is the world’s leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world’s most famous brands.

Founded 13 years ago, Hogarth has grown from a start-up to over 4,500 people, across 30 key cities and is now part of WPP. Obsessively striving for better is in our DNA, it is the reason for our existence and continues to drive us forward in all that we do, making Hogarth an exciting place to work and a great place to achieve your career ambitions.

What does a Production Support Engineer do at Hogarth? 

The primary function of the Production Support Engineer is to support the production users and workstations, maintaining and troubleshooting Print & Broadcast systems as required, with the aim of providing a stable and fully functioning production environment, either onsite or remotely.

The role is required to work during normal business hours (9am to 6pm) during weekdays, including telephone support and possible onsite support at weekends as part of an OnCall Rota system.

Occasional out of hours work will also occasionally be required and compensated accordingly.

  • Implementation of new production environments, including setting up an on-location Editing /Print / VFX workstations
  • Setup of the technology in a new WPP joint venture facility (Campus) within EMEA and providing first- and second-line support to the suites within EMEA
  • Deploy, manage and support computers for production users
  • Assist all job roles in the Joint Ventures, liaising with Desk side support at Hogarth to ensure the site is fully supported
  • Document and update documentation on standard procedures in real time
  • Escalate and formally report faults to specialist engineers (including third party support when required)
  • To complete project work as set by the team manager
  • Working with standard application suites and custom workflow tools at Hogarth (detailed below) 

Adobe Creative Suite, Autodesk Maya, Autodesk Flame & Flame Assist, Avid ProTools, Maxon Cinema 4D, Deadline, Microsoft Office, Microsoft Exchange, Tektronix Aurora, Telestream Vantage, Cloud Technologies (Azure), The Foundry Nuke, ESKO Automation Engine workflows, GMG ColorServer and ColorProof, Font Explorer and Active Directory

Reporting lines and key stakeholders: 

This role reports to the Production Technology Manager.

You will work closely with Broadcast, Print and other Technology teams across London and EMEIA.

Essential Experience & Skills Required:

Good Experience in similar role in a media production environment

Good working knowledge of production processes and services, including technical support for desktop issues

Good working knowledge of VFX 2D/3D workflow,

Good Understanding of Scripting Language (Bash) & Python

Good Working knowledge of VFX Software (C4D, Maya) & Rendering (Arnold, RedShift)

Good working knowledge of Adobe Creative Cloud


Desirable Experience:

Technical Experience of ProTools

Technical Experience of building Editing Suites

Technical Experience of File Formats, Codecs

Technical Experience of Licensing (Nodelocked / Server, inc LMTools, FLEXlm)

Font Management Systems

JAMF Casper knowledge

This job posting was last updated on Nov. 15, 2021