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Support Technician
Support Technician
  Full-Time @ Rock Paper Scissors

Manhattan, New York, United States
$25-$28 / hr

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Support Technician - MakeMake Entertainment - Rock Paper Scissors New York

Rock Paper Scissors is seeking a Support Technician to join the Engineering department for its New York location. The role will be hybrid; working in the office and remotely from home to support editors, artists and production staff in a tier-one environment. The role will support employees working across all aspects of post production. The Support Technician will interact with staff via email, telephone, videoconference, chat and in person.

The position will report to the NY Lead Engineer. The Support Technician will also work closely with other members of the Engineering department to quickly and effectively resolve technical support issues.


Responsibilities include but are not limited to:

? Responding to and prioritizing support requests and tickets. The Support Technician will escalate an issue to the next level of support if they are unavailable or unable to resolve the issue.

? Installing software, plugins and drivers as needed to fulfill support requests.

? Assisting new employees with onboarding, workstation / laptop set up and company account familiarization.

? Setting up and breaking down of on-prem workstations in the office.

? Troubleshooting and resolving remote connectivity problems for remote users.

? Tracking and maintaining hardware and software/license inventory.

? Maintaining workstation images and deployment cycles.

? Participate in on-call rotation for out-of-hours support.

? Scheduled off-hours work when required (e.g., disruptive maintenance or upgrades)


Preferred Skill Set:

? Excellent oral and written communication skills.

? Strong attention to detail.

? Strong knowledge of macOS operating system.

? Familiarity with the Adobe Creative Suite, Avid Media Composer and Autodesk Flame software packages.

? Familiarity with wired and wireless network infrastructure (cabling, switches, access points) as well as basic TCP / IP networking.

? Comfortable with audio / video devices and concepts (signal flow, patching, audio and video monitoring).


Interested applicants should email their resumes to techjobs@a52.com

This job posting was last updated on Oct. 21, 2021