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Systems Technician
Systems Technician
  Full-Time @ Mob Scene

Location:
Los Angeles, California, United States
Salary:
COE

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Description

Systems Technician provide diagnosis, troubleshooting, and problem resolution related to operating systems, hardware, and software for clients and end-users in an editorial and graphics production environment. Working under minimal supervision, systems technician respond to calls and help desk tickets, provide support in accordance with established processes, and document incidents and remedies. They also escalate complex incidents to second-level support personnel.

Requirements

  • Troubleshooting software, hardware, VPN, and basic networking issues
  • Installing and updating software on desktops, laptops, remote workstations
  • Responding to helpdesk tickets, support calls and walk-ins
  • Moving and setting up editorial and graphics workstations
  • Creating and maintaining user accounts
  • Maintaining video conferencing equipment
  • Running diagnostic programs to resolve problems
  • Excellent interpersonal skills and a patient disposition is desirable

 

Qualifications

  • Must be an enthusiastic self-starter who works well in a distributed team environment
  • Strong oral and written communication skills
  • Strong interest in systems administration and customer service
  • Ability to work with technical and non-technical users
  • Ability to handle multiple tasks at once
  • OSX experience desired with additional Windows experience preferred
  • Strong analytical and problem solving skills
  • Experience using, installing, and supporting various editorial and graphics software packages: Adobe Creative Cloud, Davinci Resolve, Cinema 4D, and general office applications
  • Linux and VMWare experience a plus
  • General data networking and cabling knowledge
  • Basic Python and/or Shell scripting is a plus.
  • Agency or Production experience preferred

 

Working Condition

  • Remote work and some on site office work required
  • 40 hour work week with overtime and weekend work as required by production
  • Walking/bending/sitting
  • Some lifting and carrying; ability to lift up to 50 lbs unassisted

Benefits

THE GOOD STUFF

Full-time employees receive:
  • Comprehensive Medical, Dental, Vision, and Life
  • Vacation & Sick time
  • 401k with match
  • Fully stocked kitchens
  • Fun and creative company culture that values its best asset--YOU!
  • Compensation is commensurate with experience
This job posting was last updated on Feb. 16, 2021