• Troubleshooting software, hardware, VPN, and basic networking issues
• Installing and updating software on desktops, laptops, remote workstations
• Responding to helpdesk tickets, support calls and walk-ins
• Moving and setting up editorial and graphics workstations
• Creating and maintaining user accounts
• Maintaining video conferencing equipment
• Running diagnostic programs to resolve problems
Excellent interpersonal skills and a patient disposition is desirable

Qualifications

• Must be an enthusiastic self-starter who works well in a distributed team environment
• Strong oral and written communication skills
• Strong interest in systems administration and customer service
• Ability to work with technical and non-technical users
• Ability to handle multiple tasks at once
• OSX experience desired with additional Windows experience preferred
• Strong analytical and problem solving skills
• Experience using, installing, and supporting various editorial and graphics software packages: Adobe Creative Cloud, Davinci Resolve, Cinema 4D, and general office applications
• Linux and VMWare experience a plus
• General data networking and cabling knowledge
• Basic Python and/or Shell scripting is a plus.
• Agency or Production experience preferred

Working Condition

• Remote work and some on site office work required
• 40 hour work week with overtime and weekend work as required by production
• Walking/bending/sitting
• Some lifting and carrying; ability to lift up to 50 lbs unassisted