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Desktop Support Technician
Desktop Support Technician
  Full-Time @ Bardel Entertainment Inc

Kelowna, British Columbia, Canada

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Bardel is currently recruiting for dedicated Desktop Support Technician to join our Kelowna studio team. Reporting to the VP of Technology and Lead Desktop Support Technician, you will work with our technology team to support and maintain our in-house computer systems and desktops across our studio locations. 

What you will be doing:

  • Monitor service desk queues and escalate trouble tickets to ensure problems are handled as expeditiously as possible. Proactively escalate tasks to senior staff, as required
  • Set-up, support and troubleshoot desktop hardware and software for production staff and artists
  • Work alongside senior staff to advance the state and stability of Bardel's IT infrastructure
  • Under the supervision of senior technology team members, develop skills for system and network administration, with a particular focus on desktop hardware and 2D & 3D application software support
  • Additional duties as requested

What you bring to the table:

  • Prior desktop support experience in a VFX, Animation, Gaming or other creative environment
  • Knowledge of Windows 7/10 and Active Directory
  • Knowledge of Linux and OSX is advantageous
  • Excellent documentation skills
  • Positive attitude and excellent communication skills
  • Ability to work successfully in a collaborative, team-based environment that is fast-paced and high volume
  • Enthusiastic about and dedicated to constantly learning new skills
  • Passionate about holding oneself to high standards of work quality
  • Ability to lift heavy items up to 50 lbs
  • Commitment to Bardel’s values of celebrating diversity, individual development and expression, creativity, and teamwork

Why work at Bardel?

We've got great people here, and for good reasons. Bardel offers a generous benefit package, regular social events and ongoing development opportunities for employees to advance their careers through work on prominent and exciting industry projects. You will collaborate with other influential, career-minded creative professionals from around the world, and have the opportunity to grow in your career.

What we want to see in your application:   

Tell us why YOU are the person for the position and how you meet the position’s criteria. Forward us your current resume and samples of your work (eg. a link to your website or reel – don’t hesitate to show off a little!). 

How to apply:

Please visit our website at http://www.bardel.ca/now-hiring/ to apply.   

Thank YOU!

We thank all applicants who express an interest in being part of the Bardel team. Unfortunately, due to the high volume of submissions received, we will only be in touch with those that are a compelling match for one of our current openings.

This job posting was last updated on July 4, 2019