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IT Technician
IT Technician
  Full-Time @ Rocket Science VFX

Toronto, Ontario, Canada

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VFX Studio: IT Technician

Rocket Science VFX is an internationally recognized studio, collaborating with top tier film and TV clients to design and create compelling stories and images.  Our credits include Hannibal, Resident Evil: The Final Chapter, Hell on Wheels, Killjoys, Into the Badlands and The Expanse.

Rocket Science VFX is currently seeking an IT Support Specialist to join their west Toronto studio. The IT Technician is a computer support associate who will monitor and maintain the computer systems of the studio and provide problem diagnosis and technical support for the users in a mixed windows/mac/linux environment. 

Candidates with a background in Visual Effects are highly desirable.

Responsibilities and Work Duties include:

  •       Designing, installing, configuring and testing computer hardware operating systems and applications;
  •       Experience with Monitoring & logging tools and, maintaining computer systems and networks;
  •       Administering servers and network services AD, DNS, DHCP, SMB, NFS;
  •       Maintaining backups of key computer systems;
  •       Administering network switches, network storage and associated tape backup, virtual server infrastructure, email technologies, firewall.
  •       Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  •       Replacing or upgrading computer parts as required;
  •       Providing user support, procedural documentation and relevant reports;
  •       Following diagrams and written instructions to repair a fault or set up a system;
  •       Supporting the roll-out of new applications and updates; Experience with configuring Managers such as Ansible, Puppet and Chef Software.
  •       Setting up new users’ accounts and profiles and dealing with password issues;
  •       Prioritizing and managing many open cases at one time;
  •       Researching, testing and evaluating new technology or business processes.


Skills and Experience Requirements:

  •        Knowledge of VFX Pipelines and Render Engines; V-Ray and Redshift (Serif Structure)
  •        Experience with Python OC & Scripting languages
  •       Capability of working with networking, switches and routing technologies;
  •       Post-secondary education in Computer Science and/or Information Technology or equivalent professional experience;
  •       Excellent written and verbal communication skills;
  •       Ability to work independently, multi-task and prioritize tasks;
  •       Experience or certification in Windows/Linux platforms;
  •       Experience working in TV or post-production is desirable;
  •       Experience in the installation, configuration and troubleshooting of relevant software packages including Maya, Houdini, Nuke, VR Ray, and other industry-specific software is desirable.

Thank you for your interest in Rocket Science VFX. Please note that only those who meet the requirements will be contacted for an interview. No Phone Call Please. We are always interested in meeting motivated and talented artists.


Must be legally eligible to work in Toronto, Ontario, Canada.

This job posting was last updated on May 1, 2019