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Help Desk Support Analyst
Help Desk Support Analyst
  Part-Time @ Animal Logic

Sydney, New South Wales, Australia

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Are you a Support Analyst committed to providing an exemplary level of customer service? Then read on!

This position is responsible for supporting and maintaining the company’s IT systems and networks and for providing efficient desktop/laptop support to all business users. The Support Analyst installs and configures computer systems, diagnoses hardware and software faults and solves technical and application problems.

Central to the position will be the passion for learning new skills and broadening your knowledge of technologies. You must have a can-do attitude, excellent attention to detail, be a strong communicator at all levels and have a calm attitude with the ability to thrive within a team environment.

What you’ll get to do:

  •          Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems associated with digital production equipment workflows
  •          Monitoring and maintaining computer systems and networks
  •          Assist in the maintenance of IT services to all Animal Logic staff, ensuring that they run effectively and issues are repaired
  •          Respond to problems promptly, escalating issues where necessary to senior staff
  •          Setting up and disabling users’ accounts and profiles
  •          Responds to issues associated with production and IT infrastructure
  •          Support overall technical goals in partnership with software, R&D and production groups
  •          Communicate with the team and other departments for any IT support related issues
  •          Sharing all acquired knowledge concerning problem resolutions
  •          Prepare equipment for deployment to client locations, including rebuilding, testing, cleaning and packing
  •          Provides physical support for the movement of equipment around the facility
  •          Provide support to external clients as required
  •          Occasional after hours and weekend support available is also required

What you bring:

  •          2+ years’ experience working in a Support Engineer role or similar
  •          Experience with Linux (Centos or RHEL), Windows and MacOS operating systems
  •          Basic knowledge of Microsoft Active Directory, SQL Server & Exchange Server, Linux/Unix servers, VMware, & IP telephone systems
  •          Experience supporting Microsoft Office, Adobe Creative Cloud and financial systems
  •          Experience with AV Systems and connections, video conferencing systems
  •          Windows packaging and deployment experience
  •          Experience in supporting complex Networking environments
  •          Knowledge of techniques, materials and equipment used in the production of digital media (ie. Avid)
  •          Demonstrated ability to identify faults and find solutions with IT equipment
  •          Ability to operate autonomously with a strong sense of personal responsibility for task completion
  •          Demonstrated ability to learn quickly and adapt to new processes
  •          Ability to multi-task, prioritize and problem solve
  •          Strong sense of client service and attention to detail
  •          Strong written and verbal communication skills
  •          The ability to convert documentation to plain English
  •          Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field or an equivalent level of competence obtained through experience, education and/or training
  •          Experience working within an Entertainment/Media industry is desirable

 Please apply if you are eligible to work in Australia.

 Due to security reasons please do not include any links to Dropbox or Google Docs.

If you are interested in applying for this position then please complete our online application form via our website


 Animal Logic is recognised as one of the world’s leading independent creative digital studios, producing award winning design, visual effects and animation for over 25 years. With studios in Sydney and Vancouver and development offices in Sydney and Los Angeles, Animal Logic continues to forge new partnerships and collaborations with leading studios and filmmakers to develop and produce stories that resonate with a global audience.

Animal Logic is currently in production on Peter Rabbit 2 and is creating visual effects for Captain Marvel. Recent productions include The LEGO Movie 2: The Second Part, Peter Rabbit,The LEGO Ninjago Movie, Guardians of the Galaxy Vol. 2 and Alien: Covenant. Other film credits include: The LEGO Movie, Avengers: Age of Ultron, The Great Gatsby, Legend of the Guardians: The Owls of Ga’Hoole, 300, Happy Feet and The Matrix.

Animal Logic Entertainment (ALE) is the production arm tasked with developing a strong slate of innovative, commercially minded, story driven projects stamped with the visual and technical innovation that has become the hallmark of the studios’ work. The development slate, while eclectic and diverse, has a core focus on tent pole, 4-quadrant family feature animation and hybrid projects as well as filmmaker driven and visually arresting live action/VFX films. ALE is currently in production on Peter Rabbit 2. Previous projects include Peter Rabbit and Legend of the Guardians: The Owls of Ga’Hoole.

Truant Pictures, a subsidiary of Animal Logic, collaborates with both emerging and established talent to develop and produce thought-provoking genre films for an international audience. Truant Pictures operates out of Animal Logic’s Sydney-based studio and Los Angeles office, alongside ALE.

For over 25 years, Animal Logic has remained committed to innovation, technical and creative excellence and most importantly, creating a collaborative and storytelling culture with a unique voice. We have BIG dreams!

This job posting was last updated on March 25, 2019