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Help Desk Support
Help Desk Support
  Full-Time @ Whitehouse Post

Location:
Santa Monica, California, United States

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HELP DESK

Our company is a commercial post-production facility, located in Santa Monica, CA.  We provide our clients with an excellent creative process from ingest, editorial, vfx, and to finish.  The Tech group is one that continually works on improving and refining our post-pipeline, while having fun!  Whitehouse Post / CarbonVfx has a talented award-winning team of creatives, amazing producers, and a group of resourceful engineers.

 

The ideal candidate is someone who is relentless in researching solutions to solve issues, proactive, ability to prioritize and multi-task, as well as, meet deadlines.  A self-motivated individual who can work independently and with a team, is key.  This individual will have the ability to communicate technical information to non-technical client and staff.  The IT group is very excited about the work we do and the company we work with, which is the type of person we would like to join us.

 

RESPONSIBILITIES:

• Help Desk Support for users. (Ticketing System)

• Document internal systems and procedures on internal wiki.

• Support of a multi OS environment: Windows, Linux, and OSX

  • Scripting/Automation: 
  • PowerShell (all versions), Bash, and AppleScript
  • Python
  • Puppet familiarity
  • RHEL/CENTOS expert experience.

• Maintain facilities infrastructure; Telephones, HVAC, and Security.

 

 

PREFERRED SKILLS:

• Experience with post-production systems including:  AVID and Premiere

• Worked / working in a ‘like’ Post-Production environment.

• Ability to quickly learn and implement new technology.

This job posting was last updated on Oct. 22, 2018