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Desktop Support Specialist
Desktop Support Specialist
  Full-Time @ Image Engine Design Inc

Location:
Vancouver, British Columbia, Canada

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Overview

The Desktop Support Specialist serves as the initial point of contact for resolution of desktop / workstation related problems. Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows, Linux, MacOS, MS Office, e-mail, network connections, peripherals and support their users in an efficient, professional, courteous, and prompt manner. This is a great entry level position for anyone looking to get into IT in Visual Effects and Animation.

DUTIES & RESPONSIBILITIES

  • Workstation setup and moves with minimum end user interruption
  • Equipment inventory
  • Monitor calibrations
  • End user application support (e-mail, office, printers, etc)
  • Enter service calls and track service on machines (RMA #s, etc.)
  • Manage fundamentals of IT security protocol (account administration, etc.)
  • Research and recommend hardware and software solutions as needed
  • Integrate and support devices such as printers, networks, scanners, and digitizing tablets with Microsoft Windows systems & Linux systems
  • Troubleshoot and repair or arrange for repair of defective computer equipment
  • Communicate status of issues in progress to those parties concerned on a timely basis
  • Carry a cellular phone during work and non-work hours and be available on-call when needed
  • Perform special projects as needed

EDUCATION AND EXPERIENCE

  • CS degree or equivalent experience
  • 1 year of Windows and Linux desktop support experience

SKILLS AND ABILITIES

Technical skills

  • Good understanding of Linux, Windows, and Apple operating systems
  • Demonstrate the ability to integrate computer skills, customer support experience, and related education to exceed technical, business and customer requirements
  • Skilled at troubleshooting and fixing problems while minimizing customer stress levels

Core skills

  • Good communication skills, able to communicate in a professional and friendly manner with co-workers and customers
  • Self-starter, energetic, good people/communication skills and ability to prioritize workload
  • Effective written/oral communication skills, interpersonal, and presentation skills to communicate complex ideas clearly
  • Team player that strives to maximize team and department performance
  • Detail oriented, highly organized, and able to handle a variety of tasks in an efficient manner
  • Must be able to multi-task and maintain a positive attitude when working under pressure
This job posting was last updated on July 2, 2018