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IT Help Desk
IT Help Desk
  Full-Time @ Ignition Creative

Location:
Los Angeles, California, United States

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Ignition Creative is looking for a junior level IT help desk team member!

 

About Us

Ignition is a creative company that pioneers new forms of storytelling with technology. We create unique brand experiences that are meaningful, entertaining, useful, and beautiful.  We’re after talented people who are just as passionate about storytelling, technology, and pop culture as we are.

 

Job Summary
The Help Desk Support Technician provides computer help desk support to all staff and onsite clients for any technical job function in accordance with Ignition policies. This role is end-user facing; the first line of support for phone calls and support requests, providing triage, fulfillment, and escalation (where appropriate). This role reports to the Chief Technology Officer.
 
Responsibilities

  • First responder for technical support service (phone and support tickets), ensuring requests are resolved, routed, or escalated for prompt resolution.
  • Documents processes and procedures as needed.
  • Preach general IT policy and ensure end-users stay trained accordingly.
  • End-to-end break/fix issues that involve replacing and repairing equipment.
  • Ensuring application, OS, and security updates occur on time.
  • Hardware/software setup for new user onboarding.
  • Update software install builds for new users in short turnarounds. 
  • Provide on-call support outside business hours for staff; resolve/escalate issues as needed.

 
Required Qualifications

  • Strong knowledge of Mac and Windows OS.  
  • Strong communication skills and able to work well with various departments.
  • Strong problem solving and critical thinking skills, ability to prioritize workload, detailed, methodical approach to troubleshooting and resolving issues based on production demands.
  • Team player who is comfortable going independent to maximize team/department performance.
  • Comfortable lifting heavy equipment (ex. battery backups, computer monitors and towers, etc).

 
Preferred Skills / Competencies

  • Experience in supporting video editors, graphics artists, and producers.
  • Familiarity supporting production applications (Avid Media Composer, Adobe CC Suite, Autodesk Maya, Maxon Cinema 4D, etc.)
  • Familiarity with enterprise authentication (ex. Active Directory), large file transfer platforms (ex. Aspera, Signiant, FTP)

Education / ExperienceBA/BS in computer science, other business/tech field or equivalent work experience.

This job posting was last updated on March 19, 2018