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Support Engineer MAM Atlanta
Support Engineer MAM Atlanta
  Full-Time @ Vizrt

Atlanta, Georgia, United States

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Vizrt is seeking a customer Support Engineer (MAM) to join our Customer Help Desk team in our Atlanta office location. The ideal candidate is a quality focused customer Support Engineer with experience in Vizrt products.  Successful candidates are curious, excellent problem-solvers, self-motivated, collaborative and structured in the work environment. 

What You'll Do:

  • Assist customers with actions and information that allow closure of customer help tickets within planned support service levels
  • Work with Vizrt's internal and external customers to support our suite of graphics and video playback products for the broadcast and digital industry
  • Support our internal and external customers over the phone and via remote support sessions
  • Primary support contact for MAM customers in North and South America
  • Troubleshoot and solve complex customer issues related to MAM product line
  • Provide patches and updates when required to customer base
  • Escalate issues with R&D support and local project team

 What You’ll Bring:

  • MSc in computer science or equivalent skills.
  • 2+ years’ experience using Vizrt products and maintaining a computer network
  • Experience working in broadcast environments a plus
  • Strong listening and interpersonal communication skills
  • Excellent communication skills in English, both written and verbal
  • Self-motivated and responsive to customer requirements
  • Desire to constantly learn new technologies
  • Able to work occasional nights and weekend schedules
  • Installation and maintenance of Unix systems and storage systems, primarily Linux.
  • Scripting experience in Unix environment, preferably Perl.
  • Relevant experience as a professional system administration.
  • Comfortable in technically complex environments.
  • Experience with storage systems, cluster file system and similar.
  • Experience with digital media such as video, audio and stills.
  • Experience with Viz One’s asset management system
  • Familiarity with live television operation a plus 


What We Offer:

  • We offer an exciting opportunity in an expanding international company with a potential for personal growth
  • A caring environment with regular feedback and personal development together with a 100% employer paid medical, dental, vision & life insurance for you and your family
  • Excellent time off programs
  • A friendly and welcoming work environment with highly skilled colleagues
  • We utilize innovative software development technologies and methodologies
  • We create software and services that push creative boundaries and develop new ways of telling stories


About Vizrt

Vizrt creates leading-edge content production tools for the digital media industry - from award-winning 3D graphics through integrated video workflow solutions. Our product line includes interactive and virtual solutions, studio automation, sports analysis, animations, maps, weather, video editing and online publishing tools. Leading broadcasters worldwide including CNN, CBS, MSNBC, Fox, the BBC, BSkyB, ITN, ZDF, Star TV, Network 18, TV Today, CCTV and NHK utilize Vizrt solutions. This is possible due to 600 engaged and very competent employees in multiple worldwide locations. The global headquarters is in Bergen, Norway. Vizrt Americas (65 employees) is based in New York City and provides all of the company’s product lines for clients in North and South America. Read more at www.vizrt.com.

Vizrt 2018 Showreelhttps://vimeo.com/257709619

This job posting was last updated on March 13, 2018