Sponsors
Sponsor Products
Systems Help Desk Administrator
Systems Help Desk Administrator
  Full-Time @ Boat Rocker Media

Location:
Toronto, Ontario, Canada
Salary:
TBD

Apply via E-Mail

Position Overview

The Systems Administrator is responsible for the day-to-day resolution of issues and requests (tickets) as well as the monitoring and maintenance and monitoring of all workstations and peripherals within the Boat Rocker Media network as pertains to hardware, operating systems, and application software.

The Systems Administrator is also responsible for keeping inventory up-to-date; ensure all software licenses are properly recorded, as well as keeping the systems area, the systems cage, and software cabinet organized and clean. They must also work with the Facilities department to assist in employee and/or equipment installations, moves and reconfigurations.

The Systems Administrator must work well with other members of the Technology Department to learn how to use and troubleshoot new applications and/or services as they are introduced to the production pipeline, as well as, increasing their skills in other areas related to the Technology Department to help improve their overall performance and scope of knowledge.

Duties and Responsibilities

  • Resolve computer-related issues for studio employees as assigned by the Help Desk
  • Complete in full all assigned project tasks
  • Assist in ensuring that the inventory system is up-to-date
  • Assist in ensuring that all software licenses are properly assigned
  • Assist in organization and cleaning of all Systems and Systems storage areas
  • Continually learning all skills required to provide proper ongoing support
  • Continually improve troubleshooting and problem solving skills
  • Documentation of all methods and procedures
  • Perform monitor calibrations as required
  • Perform additional duties as required

 Required Skills and Experience

  • 3+ years experience as a Systems Administrator (Studio experience a bonus)
  • Completed post-secondary education in computer-related area of study
  • Strong troubleshooting and problem solving skills
  • High level of customer service orientation
  • Availability to work non-traditional hours
  • Strong knowledge and troubleshooting of basic network issues
  • Strong knowledge and troubleshooting of Windows 7 and basic office applications
  • Experience and knowledge graphics and animation applications a bonus
This job posting was last updated on Feb. 8, 2018