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Support Engineer
Support Engineer
  Full-Time @ Animal Logic

Vancouver, British Columbia, Canada

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We are seeking a Support Engineer who has the experience to work across different operating systems!  You will be responsible for supporting and maintaining the company’s IT systems and networks and provide efficient desktop/laptop support to all business users.

Key responsibilities include:

  • Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems
  • Act as the point of escalation when issues arise and direct them where most appropriate
  • Liaison between the Vancouver and Sydney IT support teams
  • Setting up and disabling users' accounts and profiles
  • Ensure security and upgrades are applied and kept up to date
  • Monitoring and maintaining computer systems and networks
  • Support the overall technical goals in partnership with software, R&D and production groups
  • Communicate with the team and other departments for any IT support related issues
  • Responsible for sharing all acquired knowledge concerning problem resolutions
  • Filter all purchase requests and approve or escalate requests
  • Obtain quotes for inventory as required and conduct all activities with financial awareness and where relevant make recommendations for improvements to the group
  • Manage vendors as required



  • A minimum of 2 years’ experience working in a Support Engineer role or similar      
  • Experience working within an Entertainment/Media industry is desirable
  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field or an equivalent level of competence obtained through experience, education and/or training
  • Experience using Linux, Redhat, Windows and Mac OS X systems; Active directory; Microsoft Office 2007/2013 and Thunderbird is desirable
  • Excellent communication and interpersonal skills
  • Ability to multi-task, prioritize and problem solve
  • Ability to work within a strong team environment


Why work for us?

Family culture – we produce amazing award winning films in a culture that is passionate, fun, friendly and family oriented
Benefits - We've got you covered from day one! Massage, dental, and an on-site gym, to name a few.
Work/Life balance - we understand that people have families and activities outside of work, so we work hard to create a balance between work and life
Social animals – join your co-workers in various social activities such as after work drinks, bake-offs, creative competitions and sporting events. 


Interested? Please complete our online application form via our website http://www.animallogic.com/Careers/Jobs.

Just make sure to tell us why you want this job in your cover letter.


Animal Logic is one of the world's most accomplished digital studios producing award winning, ground breaking and trail blazing animation, visual effects and design.  If you think Animal, think Moulin Rouge, House of Flying Daggers, 300, The Great Gatsby, Happy Feet, Legend of the Guardians, BBC’s Walking with Dinosaurs 3D, Avengers: Age of Ultron and of course the blockbuster and BAFTA winning hit, The LEGO® Movie. Yes, that’s all us!

If you want to create GREAT WORK with GREAT PEOPLE then come and join us at Animal Logic, Vancouver.


This job posting was last updated on April 19, 2017