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1st Line Support Engineer
1st Line Support Engineer
  Full-Time @ Passion Pictures

London, England, United Kingdom

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A Windows/Mac Support 1st line engineer is required by an award-winning company based near Tottenham Court Road. The company are looking for a dynamic and driven person who thrives working as part of a team in a creative environment. Working in a team of 3 your key responsibilities will be to provide efficient and effective face to face hardware and software support to approximately 150 users whilst also supporting remote users across a Windows and Mac platform



  • Provide 1st line technical support for Mac and Windows system issues (OS and applications)
  • Act as a first responder triaging calls and escalating
  • Troubleshoot problems by telephone and remote access
  • System builds, configuration and installation (remote / on-site)  
  • Setting up new starters and account creation (Active directory / office 365)
  • Documentation
  • Asset Management and equipment tracking
  • Troubleshoot connectivity problems for remote users
  • Must be a team player, patient and always willing to assist


The successful candidate will not only have excellent technical skills, but be an approachable, personable character. They will be the first point of contact for IT within the London office. Who is fun and happy to take part in the social life that comes with the role as well as being a strong addition to the team.


Contact Details:


If you are interested in the position, please forward your current CV and covering letter to: recruitment@passion-pictures.com

This job posting was last updated on April 11, 2017