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Wacom Performance Over A Wan Through Teradici
posted by Jordan Soles  on Oct. 24, 2015, 3:01 p.m. (2 years, 30 days ago)
3 Responses     0 Plus One's     3 Comments  

Hi,

i was wondering if anyone has had success in getting good Wacom performance over a WAN through teradici. 

We have a 77ms latency over a private L2 line, and amazingly enough the display, keyboard, and even mouse actually performs reasonably well. 

That said, as soon as the pen is picked up everything immediately goes bad. 

We made sure the teradici preference for the Wacom was tied to the portal and not the host card. 

I'm not even sure it's possible to make something like this work, but I thought I would reach out to see if anyone had success over a wan at any reasonable latency? are there setting on the Wacom driver (Linux or windows) that need to be tweaked in order to make things better?

Perhaps teradici isn't the best option...I've heard of Flames being driven remotely and would be interested to learn how that could work. 

Thanks!

Jordan


Thread Tags:
  peripherals 

Response from Luke S @ Nov. 7, 2017, 4:56 p.m.

Any extra movement on support for Wacom on Teradici setups? I've tested LA > Chicago, and NY > Chicago and as soon as I plug in a tablet I'm underwater swimming in latency. Mouse latency is just fine though.

I've caught up with the little bits of support in the Tera release notes and am currently working with a Tera2240 host card (fw=4.7.2), a Dell Wyse 7030 Zero Client (fw=4.8.0p91), controlling a Windows 10 box with tests on both a Wacom Intuos3 tablet and an Intuos4 tablet.


0 Plus One's     1 Comments  
   

Response from Saker Klippsten @ Oct. 29, 2015, 8 p.m.
Can you tell me what Firmware Version you are using? They Just released 5.0 and I have not tested yet..but rading through the release notes.. this nugget was in there. Not sure if its just for the USB port authentication or if it actually helps with latency..


Also note
  • Either Zero Client Firmware 4.7.x or 4.8.0 must be used as the staging firmware prior to upgraded to Firmware 5.0.0.

29962.Added support for the following Wacom tablets:

| Product ID | Description|

  • | 0x00B0 | Wacom Intuos3 4x5 |
  • | 0x00B1 | Wacom Intuos3 6x8 |
  • | 0x00B2 | Wacom Intuos3 9x12 |
  • | 0x00B3 | Wacom Intuos3 12x12 |
  • | 0x00B4 | Wacom Intuos3 12x19 |
  • | 0x00B5 | Wacom Intuos3 6x11 |
  • | 0x00B7 | Wacom Intuos3 4x6 |
  • | 0x00B8 | Wacom Intuos4 4x6 |
  • | 0x00B9 | Wacom Intuos4 6x9 |
  • | 0x00BA | Wacom Intuos4 8x13 |
  • | 0x00BB | Wacom Intuos4 12x19 |
  • | 0x00BC | Wacom Intuos4 WL |
  • | 0x0026 | Wacom Intuos5 touch S |
  • | 0x0027 | Wacom Intuos5 touch M |
  • | 0x0028 | Wacom Intuos5 touch L |
  • | 0x0029 | Wacom Intuos5 S |
  • | 0x002A | Wacom Intuos5 M |
  • | 0x0314 | Wacom Intuos Pro S |
  • | 0x0315 | Wacom Intuos Pro M |
  • | 0x0317 | Wacom Intuos Pro L |
  • | 0x00F4 | Wacom Cintiq 24HD |
  • | 0x00F8 | Wacom Cintiq 24HD touch |
  • | 0x003F | Wacom Cintiq 21UX |
  • | 0x00C5 | Wacom Cintiq 20WSX |
  • | 0x00C6 | Wacom Cintiq 12WX |
  • | 0x0304 | Wacom Cintiq 13HD |
  • | 0x0057 | Wacom DTK2241 |
  • | 0x0059 | Wacom DTK2242 |
  • | 0x00CC | Wacom Cintiq 21UX2 |
  • | 0x00FA | Wacom Cintiq 22HD |
  • | 0x005B | Wacom Cintiq 22HDT |


On Sun, Oct 25, 2015 at 12:18 PM, Andrew Kim <content@studiosysadmins.com> wrote:

Log out from KDE session and log back in to GNOME. Some reason, Wacom behaves better under GNOME environment.

Then, simply log out again and log back in to KDE session, WACOM will keep it's behavior. just as GNOME. Just login to GNOME first when you boot up.

Enjoy. JS.


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Response from Andrew Kim @ Oct. 25, 2015, 3:18 p.m.

Log out from KDE session and log back in to GNOME. Some reason, Wacom behaves better under GNOME environment.

Then, simply log out again and log back in to KDE session, WACOM will keep it's behavior. just as GNOME. Just login to GNOME first when you boot up.

Enjoy. JS.


0 Plus One's     1 Comments